Krawl BillingFor Krawl partners
How billing works
A plain-language summary of billing, answers to common questions, and a direct line if something looks off.
The short version
Billing is handled directly with the Krawl team. There's no card on file inside the app and nothing is ever charged automatically. You agree on a tier and monthly rate with us up front, we invoice you directly, and any change to your plan (including mid-month upgrades, which we pro-rate) goes through a real conversation with our team first, not an automated system.
Current partnership tiers
Full feature breakdown by tier is on partners.krawlapp.com.
Frequently asked
How am I billed?+
Billing is handled directly with the Krawl team, outside the app. There's no card on file and nothing is charged automatically. Your tier and monthly rate are agreed on when you partner with us, or when you upgrade, and invoicing happens directly between you and our team.
Can I change my plan?+
Yes. Request an upgrade anytime from the “Unlock more” section of your partner dashboard, or email us directly.
What happens when I upgrade mid-month?+
We pro-rate the price difference for whatever's left of that month, so you're only ever paying for the tier you actually had on a given day.
What if I think I was billed incorrectly?+
Use the form below with as much detail as you have, including the tier/amount you expected and what you were actually charged, and we'll look into it and get back to you.
How do I cancel or pause my partnership?+
Email us and we'll take care of it. No forms, no phone tree.
Something look off?
Report a billing discrepancy
Tell us what you're seeing and we'll look into it. You can also just email us directly if that's easier.